Every growing business is trying to predict the future: What products should we build? What markets should we enter? How do we provide great customer service?
These predictions require that businesses understand their ground truth: customers. Yet as businesses grow in size and complexity, customer understanding can get lost in internal politics and ego.
We’re building infrastructure to automatically capture customer interactions, make sense of them, and make them actionable for anyone. We want to enable everyone to understand their millionth customer as well as they understood their first.
Best Places to Work: 2019 (#1)